Having a named brand product or good has become very important consumers. This is evident in the clothes market, where people tend to go for brand name jeans, shirts, shoes and trainers. High end fashion labels have spotted that this trend can be transferred to the mobile phone market. Two of the most well known fashion brands have now teamed up with mobile phone manufacturers to take advantage of this trend and appeal to the brand label conscious youth market. These two brands are Armani and Prada, who have both released a number of phones into the telecommunications sector.

Prada have teamed up with LG and Armani have teamed up with Samsung to release some stylish, high end design mobile phone. The latest mobile phone by Prada is the LG KF900 Prada and from Armani we now have the Samsung M7500 Emporio Armani Night Effect. Here we take a look at both of these designer mobile phones and see what they have to offer in terms of functions and features.

First we will look at the Prada mobile phone. The LG KF900 Prada (also known as Prada II) is a chic phone with a 3 inch touch screen and slide out QWERTY keypad. In terms of external design look of the phone, the new KF900 is similar to its predecessor, the KE850 Prada. On the inside though, things are very different and have been improved greatly. The LG KF900 has 3G, HSDPA, Wi-Fi, video callings and a 5 megapixel camera. All of this extra technology has only added an extra 45g and the Kf900 now weighs 130g. It has a good media player, FM radio, accelerometer and expandable memory, up to 8GB.

Prada have also launched an elegant, Bluetooth digital wristwatch, known as Prada Link. Crafted from high quality leather and stainless steel, owners can monitor calls and read texts remotely. It’s a fabulous accessory and it’s water resistant too so you can keep in touch while relaxing in the bath or on the beach without the fear of damaging your mobile phone.

Next we will look at what Armani has managed to come up with. The Samsung M7500 Emporio Armani Night Effect is a smart-looking, Italian designer mobile phone. It has dedicated music controls, a 2.2 inch screen, 3G with video calling, an FM radio and a 3.5mm audio jack socket. Unfortunately, one of the major draw backs of the Armani mobile phone is that it only has a 3 mega pixel camera, which is really rather disappointing for a phone that in terms of design promising a lot more.

One cool design feature is when the phone rings or when you make a call the sides of the phone light up in either red, green or blue with the Emporio Armani branding. This is something that will definitely appeal to those that are into there designer branding. It’s a solid phone with impressive build quality and cool overall looks. It’s also easy to use and it has all of the most important features. Weighing just 90g and at just 12mm thick it will slip comfortably into your designer pocket. Overall, in terms of looks the Armani mobile phone is very impressive, but if you are looking for the right combination of looks, functionality and features then the LG KF900 Prada is the winner here in the battle of the designer mobile phone.

Find out more about the latest mobile phones and Mobile Phone Contracts where you can also find Blackberry Mobile Phone Deals.

Article Source: http://EzineArticles.com/?expert=John_Greek

How many methods do we know to promote a very good customer service.

Apart from sending a small one or two lined email with a small thank you not much more left.

Yes, we can call a company and let them know, we can fax them, send a small thank you gift but would we really be so bothered?

I do not think so.

If it comes however to a bad customer service we all suddenly know what to do and what options we may have.

First a complain, of course, sent via email to customer service or complaints department.

If this does not work we will start again but this time with a letter.

I do not want to mention that a great number of calls will also be made to support our case.

Our opinion as a customer matters very much if it is about a local business which would not survive without customers from a nearest neighbourhood.

What if a company sell online and their presence is only virtual?

In this case as customers are from not only your local town but can be from the entire UK our voice weakens.

What are the options then:

1. Review this company online so more than a local community can read.

Always try to find the board which displays true reviews and you can see that the feedback is from real people.

2. Try to provoke a dialogue.

What if by posting a review or complaint or maybe a compliment you would trigger a small chain reaction and the company would be obliged to respond?

This is what e-customer-satisfaction.com is all about.

- You write a review

- We send it to a company you want to review

- We ask them for a feedback and communicating with you

- The entire correspondence is available online

3. What is the difference between e Customer Satisfaction and other review boards?

- First of all we do not stand still and allow anybody to write whatever they want without a chance to respond by other party.

- We are not just another forum where discussion can go the only way - bad for the company.

- We want to make a difference in the world by promoting only those who care about their customer relations.

- We help to maintain a company’s great reputation.

The only place to post a review or feedback should be interactive e Customer Satisfaction.

Opinions, Complaints, Compliments have never been so important and been making such a big impact on customers’ confidence.

Customer Reviews on e Customer Satisfaction you can trust.

Customer Complaints on e Customer Satisfaction you have to take into account.
e Customer Satisfaction’s Customer compliments which make your company look more reliable.
e Customer Satisfaction’s Customer Feedback is the most important.

Help us to promote great companies or provoke and fight bad ones.

Write about any of your good and bad experiences and see that this time it will make a difference.

Before a new blockbuster Hollywood movie is released from the cutting room and unleashed into cinemas, there is usually a frenzy of media activity in the build-up to the initial release date.

Indeed, we may see trailers for the film up to a year before it’s even released, but this technique allows studios to generate interest before the release. And if there’s a product involved, you’re most likely to see an advertisement that ties it in with the film. Indeed, during the film itself you may very well come across references to familiar brands - from equipment that the lead characters use to brand placement in the film’s location.

A wide range of products - from soft drinks to mobile phones - are usually used to promote certain films in the run-up to their initial cinema release. This can be beneficial for those who are looking to reach a wider audience and encourage them to buy said products.

Product placement can vary depending on the type of film, in the case of technology - such as laptops and mobile phones - firms will usually target films which have an air of action about them. Indeed, films involving secret agents or futuristic undertones are more likely to help show off the technology of mobile phones - such as GPS and mobile internet - whilst those which focus on romantic stories will usually make use of a phone to communicate differently or in some cases as a fashion statement.

Exposure on television and also the cinema screen can help companies to sell both contract and pay as you go mobile phones, often offering some kind of special deal that ties in with the production - such as downloadable content or specialised payment packages in order to attract moviegoers and phone customers alike. And with cinema and mobile phone technology making leaps and bounds in recent times - including newer 3G models such as the iPhone 3G - who knows what kind of new phone models we could be seeing in future film productions?

And let’s face it, who wouldn’t want to have a phone like the one James Bond uses?

Part Two of Creating Well-Defined Processes
Series

Part One: http://www.bizmanualz.com/articles/02-08-05_Process_Improvement.html?src=ART83

Next Week: Implementation

Last week, we raised the question: how do you know where to begin? How can you identify a gap in one of your company’s core processes?

The answer: follow the money trail…

But how do you follow the money trail, and what will that mean for your business? To answer this, let’s look at five steps to identify your core processes and any needs for change.

Step 1: Define Your Business Model

The following question might sound very basic, but you should first ask yourself: what business am I in? You’ll ask this because you want to follow the money trail: to identify how exactly you earn revenue and from where that revenue comes. And this also defines your business model, which sets how you make money. By examining your business model (including mission and vision statements), you see not only how you can make money but also how you should make money. In other words, what should be happening in your business to increase revenue – but isn’t and why?

Step 2: Create a Process Map

Once you’ve looked at your business model, continue to follow the money trail and identify your company’s core processes in the cash to cash cycle. By doing this you can see which processes are most critical to the overall success of your business.

Next, connect the core processes in a process map. Link suppliers, inputs, outputs and customers together to see the overall cash conversion cycle. Let’s examine a high level process map.

Here we have the complete business cycle of a typical company using the SIPOC method, which connects Suppliers to Inputs to Processes to Outputs to Customers. To illustrate, a typical process map flows like the following from left to right: a Supplier connects the input purchasing with the Process of inventory and to the Output sales, which is then connected to the Customer. From there, the cycle also flows back from right to left: the Customer connects the Output accounts receivable to the Process of manufacturing to the Input accounts payable and finally to the Supplier.

With this you can see the departments through which cash flows. And once you identify and break down your company’s core processes, you are closer to answering the question: which process do I start to improve?

Step 3: Examine Financial Statements

Now continue along the money trail by looking at your financial statements, including the balance sheet, income statement and cash flow statement. Your financial statements indicate where your money is piling up, sort of like a snap shot of what your velocity is currently.

For example, in a manufacturing company, you can determine if there are long wait times between sales or long delivery times – both of which are evident in inventory. And inventory (as seen in your financial statements) also show the effects of time – and whether your process velocity (i.e. a slow process in the conversion cycle that causes long lead and wait times) is causing a pile up in your financial statements. Ask yourself: “are my processes fast enough to make my customers happy?”

Step 4: Set Velocity

Velocity is the speed at which your system is operating currently e.g. goods delivered on time and responsiveness to orders. To design an effective process, you will need to know the set velocity that the organization needs to maintain good customer satisfaction. If your inventory process has a long cycle time, beginning with raw materials and ending with the customer, then this could be an indication of a low velocity. Customers set the pace, and they will tell you if the velocity of product turnaround is sufficient. And so companies need to calculate what that pace is to make customers happy.

Step 5: Determine Leverage

The last element in following the money trail is to review leverage – which process improvement will create the strongest return on investment (ROI)? Keep in mind both time and money, and determine what process inefficiency is consuming all of your cash. Why is that process eating away your money, and should it be? But keep in mind, too, the element of risk: what will happen if I make a change, and what will happen if I make no change?

For gauging your ROI needs, examine the five parts we’ve discussed so far: your business model, process map, your financial statements, velocity and the leverage to make your customers happy.

Answer these five questions, and you should know where to start.

Let’s look at an example in play…

Review a Case Study of Core Business Processes

A manufacturing company interested in ISO 9001 quality was experiencing poor customer service and very low inventory turns, and needed help. The company’s perceived problem was not that they carried too much inventory but, instead, that they had poor customer service and employee performance in processing and fulfilling orders in a timely manner. Because of this, they wanted us to focus on those areas. But with such a pile up of inventory we saw a red flag. And we asked the company: where is the root cause of the problem?

As we took a further look, we immediately saw a connection between poor customer sales service and a large stock of inventory. The company’s manufacturing cycle efficiency was so low that it created a perceived need for higher inventory. And customers weren’t happy because of long wait times to receive the products that they ordered. In other words, customers weren’t getting the velocity that they had expected and wanted.

The company insisted that it needs more inventory to keep customers happy. But this is just another bandage to fix the symptom of the problem and not the root cause.

Inventory is a result of the purchasing, manufacturing and sales cycles. And so we examined the financials, business model and system velocity of the company. From there we created a process map of these three core processes, as well as defined the company’s leverage points that would ensure a healthy ROI for any process changes made. We calculated an improvement of five times in velocity. By removing the inefficiencies out of the system, inventory decreased significantly, turns increased greatly, and customers were happy. We helped reduce the total amount of inventory. And we also helped increase the speed of the inventory cycle by focusing on purchasing, manufacturing and sales.

Create a Gap Analysis

And so with this example, we can now answer our original question: where do you start? As we’ve discussed, follow the money trail through the five key steps: define your business model, create a process map, examine financial statements, set velocity and determine leverage. But what pulls it all together?

We pull all of this together with a Gap Analysis. An operations assessment (also called an audit) results in a Gap Analysis and this report of gaps, or inefficiencies, found in the system shows you where to start to achieve your target. A Gap Analysis helps you identify your core processes and performance metrics in order for you to achieve your objectives.

Look Ahead

Next time, we will look at a process map more in-depth. We’ve identified where to start, but we will learn how to create a process map - one of the most important documents you need for your organization’s success.

About the Author: Chris Anderson is the managing director of Bizmanualz, Inc. and co-author of policies and procedures manuals, producing the layout, process design and implementation to increase performance. To learn how to increase your business performance, visit: http://www.bizmanualz.com?src=ART84

Source: www.isnare.com
Permanent Link: http://www.isnare.com/?aid=898&ca=Business+Management

Link development can be an absolute nightmare. It takes up most of a marketer’s time and the yield isn’t always what we originally hoped. Worrying about PR, one way inbound links, triangle linking, where to find quality sites to exchange with, it’s all just a huge headache. To be honest, there’s no real way to wash your hands of it, unless you have a huge budget for purchasing text links or to hire someone to do your linking for you. So here are 13 ways to increase your linking luck. They require a little bit of effort, but executed properly, these steps will only bring your site success.

1. Create a page or series of pages on which you will post the links you are reciprocating. It is important to make sure these pages are a valuable resource to anyone who actually visits them. Try to avoid the use of the word “link” or phrase “link exchange” in your body text, title or file names. Use “resource” instead. Allow visitors to these pages to suggest additions without using link exchange language like “submit site”.

2. Keep your outgoing links relevant, but don’t be too specific. For example, http://www.realestatelicense.com - this is a real estate license school, so we would list resources for real estate, real estate training, post secondaries, trade schools, education, careers, mortgages, architecture, interior design, contractors, etc. It is important to keep your entire web site’s keyword density to a decent level and this includes not just the keywords you are targeting, but keywords that relate to the theme of your site. keeping your site’s keyword density to a good level is the reason why you should only list related web sites. Dedicating a page on http://www.realestatelicense.com to baking will bring down that site’s keyword density.

3. Keep an eye on your link to text ratio. Write paragraphs for each link page explaining what types of sites visitors will find on this page, how you hope this will help your visitors and that they can suggest additions if they know of any. You can also add comments to each link you have on the site. Too many links and not enough text will tell search engines that this page is a link page and is only there for search engine optimization purposes. Search engines like real resource pages, that are there for the use of your site’s visitors.

4. Don’t worry too much about PR - search trends are beginning to show that PR is less and less important. As I’ve said in previous articles, just like the saying “no publicity is bad publicity”, no inbound link is a bad one, the more links you have, the more your site will be seen, plain and simple. Relevancy is the new PR. Keep your outbounds relevant and useful, regardless of PR, and you’ll do fine.

5. Submit your site to directories, including industry and geographically specific. This is a universally known tactic, but most people just do it once.

You’ve got to search every once in a while to find new directories, search engines and other people’s resource pages. They pop up daily, keeping on top of it will be the most beneficial thing you can do for your site.

6. Join link exchange networks. There are a few out there that are quite valuable and well done, like http://value-exchange.sitesell.com/ and even some of the less valuable ones will send you a decent link opportunity every now and again.

7. Talk to the people in your geographic area. If your store is in a mall, ask the other stores in your mall to exchange links. If you’re in an office building, ask all the other businesses in the building. Look through your chamber of commerce web site, or local business directory. Remember, relevancy includes geography. http://www.realestatelicense.com can exchange with sites related to the keywords I listed in step 1 as well as sites in and around their area of California.

8. Ask any clients with businesses to link to your site. Offer them a discount on further purchases for the duration of time they keep your link up. Not only does this produce a one-way incoming link to your site, but it also promotes repeat business.

9. Ask every site you come across that you like or find useful for a link exchange.

10. Participate in forums, such as http://scamcops.abalone.ca/forums/ and use your signature to link to your site.

11.Triangle linking, though hard work, can be very beneficial. Triangle linking is the process of creating one way links between three sites. Eg. Site 1 agrees to link to site 2 if site 2 links to site 3 and site 3 links back to site 1.

12. Write articles and submit them to places such as articlecity.com and goarticles.com. Make them valuable articles that people will actually read, and they’ll get picked up by more places. Make sure your Author’s bio has a link to your web site.

13. Create a “Link to Us” page and allow visitors who find your site a great resource to link to you on their own. Avoid banner links or button links and stick to text links. Relevant anchor text is as important as the link itself.

And finally, be patient. Obtaining a lot of incoming links all at once can raise some flags in search engine algorithms. A well conducted link development campaign takes time but is well worth it. The pay-off can turn your new business into a massive success and can mean the difference between flipping burgers for operating capital, or sipping Mai-Tais in Bora Bora while all your worker bees back home keep things going. Trust me, Tahiti’s worth the wait.

About the Author: Courtney Heard is the founder of Abalone Designs, a search engine optimization company in Vancouver, Canada. She has been involved in web development and marketing since 1995 and has helped start several businesses since then in the Vancouver area. More of Courtney’s articles are available at http://www.abalone.ca/resources/

Source: www.isnare.com
Permanent Link: http://www.isnare.com/?aid=874&ca=Internet

Can the Internet foster intelligent conversation and help to form new ideas and moral beliefs?

A weird thing happened yesterday as I walked through my university campus. A young man approached me from a political organization that obviously was canvassing for new members. This is nothing new as there are always people attacking me for one cause or another. I am very interested in the ways in which life and human society works especially in the realm of spirituality and morality. However, I have to admit that I’ve never really gotten much out of politics, or economics which politics seems to be mainly focused on. For some reason I got into a conversation with this fellow and the resulting experience affected me profoundly.

I don’t know if his political group is relevant to this article but I will mention it is based around a U.S. Democrat named Lyndon Larouche. The guy was telling me in detail about how the present world economy based around George Bush’s American system is destined for failure and causing much trouble in the world. This I agreed with wholeheartedly as I can’t condone or imagine spending huge amounts of energy on killing people in a war as being a positive act.

He also mentioned one of my favorite human rights activists: Martin Luther King Jr. The guy was saying that under current conditions the ruling fascist ‘Empire’ is suppressing individual thought and creativity and that the masses of the world had become mindless cattle. He said that the key to evolving a new morally upstanding world society we will need individuals to once again think for themselves and change the current economic structures that control life on earth. He used a lot of big economic-type terminology so some of what he said went over my head, but I generally took the guy to be a nice, intelligent person who believed passionately about what he did. He gave the impression that people like King are the great transformers of beliefs in society, and that only truly awakened souls will be happy when they die.

I try not to take myself or life on Earth too seriously as this has caused many problems for me in the past. However, I do think that life and love are very important ideas to focus on when one is growing spiritually. I decided to sign the group’s list and get a little bit more information so as to really make up my opinion about these matters that I know so little about (economics and politics). Here is where the story goes strange. I wrote down my name and my email address and the fellow asked if I’d put down my phone number as well. I said that as I am a writer I don’t like being interrupted by the phone ringing and that I’d rather communicate via the Internet.

This is when the trouble began.

The man was visibly upset and said that the Internet was not a good place for people to exchange ideas and have conversations. I laughed and replied that the Internet is very young and how could he judge it so harshly in such a black and white manner? He ironically sounded a little like the fascists that he disliked so much when he retorted that no great ideas had ever come from people on the Internet, and for that matter, a ‘real’ conversation between people had to be conducted face to face. Well, I could have mentioned that on the telephone you cannot ’see’ anyone’s face, but I thought I’d try to explain my position on the matter a bit more positively.

I told him that the Internet was just a simple tool of communication that was bringing individuals closer together. You can see someone across the world with a web cam whilst hearing his or her voice perfectly. I then mentioned that the Internet was doing exactly what he felt was necessary for society to flourish in the future; it is giving voice to individuals’ ideas like never before in human history. The guy was then really starting to lose his cool and was getting quite upset. I then thought I’d mention the idea that the Web was dissolving the concept of national borders as anyone could talk to anybody else freely with the simple realization that all people are the same. People are no longer forced to think of other nationalities as separate ‘types’ of people that one should steer away from.

By this time the guy had become very irate and said vehemently that there is nothing wrong with having separate nations. He then contradicted himself and agreed with me by saying that the ‘Empire’ only wanted to ‘divide and conquer’ and split countries into even smaller entities that could then be taken over. I replied softly that that process inevitably produced more unnecessary borders between fellow humans.

The main point that stuck with me after the conversation ended was the fact that it was the mentioning of the Internet as a positive medium for communication and enlightenment that so severely upset the guy. I guess no matter how knowledgeable about the world and sure of yourself that you are, if there are things that you are still unaware of, or in this case close-minded to because of some irrational fear; like a link that snaps in a chain, so will your peace and calm will be shattered by ignorance and anger.

Spirituality and morality can be discussed on many different mediums…Politics and economics must be the same.

About the Author: Jesse S. Somer, M6.Net (http://www.m6.net), Jesse S. Somer is an individual soul who may not know a lot, but knows that the Internet could be a great factor in the process of bringing humanity together into one big family here on Earth.

Source: www.isnare.com
Permanent Link: http://www.isnare.com/?aid=827&ca=Internet

KEI - Keyword Effectiveness Index. The value of a keyword or keyword phrase that helps a web site reach the #1 position in search engines by comparing how often the keyword or keyword phrase is used and comparing it to how many web sites are using that keyword or keyword phrase to market their site.

In part one of this article I discussed how you can thoroughly research and pick the right keywords for your web site. You can read part one of this web design SEO advice here. (http://www.theinternetpresence.com/business-article-26.htm) Part two of this article will show you how to take your list of keywords created from part one and narrow it down to the most effective keywords to use. Let’s start with the KEI rating of the keywords.

You can find many free KEI tools on the internet. I personally use one that was part of a $500 software package, but you can find many tools on the internet for free. My advice for this is to try a few of them out and stick with the tools that show generally the same results and toss the ones that don’t. Even with the software package I bought I still use wordtracker and overture to compare my results.

List your keywords in the first column of a table. (I use Microsoft Excel, but you can use anything that works.) In the second, third or more columns list the number of times that keyword was used per day or month. (I use one column for wordtracker, one column for overture, and one column for my software package.) Be suspicious of the keywords that don’t show the same results on all three and consider tossing them out. For example if one column says it searched 300 times per day, but the other two do not even show it being searched at all I would toss that keyword out. In the next column type in the KEI rating of that keyword. And in the next column, if you have a tool that allows it, enter how often the competition uses that keyword in a ‘competition’ column. Enter in the numbers for this data for all of the keywords listed in your table. Now we can start to narrow down the list.

Look at your keyword KEI ratings and compare them to each other. Toss out the keywords that have a low KEI rating. Next look over the list of keywords again and think to yourself, “Will someone that types that in want to visit my site?”. If not, toss out the keywords. Ask yourself, “Will someone who types in that keyword be likely to be profitable for me?”. If not, toss out those keywords as well. Look at how often your competition uses a keyword in your ‘competition’ column. If it has a good KEI rating and over 17,000,000 web sites are using it then it will be hard to get to #1. Consider tossing these keywords out also.

For example I concentrated on the search term, (web development contractor) which had a great KEI rating and was hardly used by competition. I tweaked my site for this keyword and now if you type in web development contractor into MSN you’ll find out that I hold the number one position. And have held it for over a month now. In addition if you type in (business presence on the web), or (Internet Presence) you’ll see me floating around the top 5 along with some other search terms.

(Perhaps I should rename this article How I reached #1 in MSN) The search term (web design) had a good KEI rating, but the competition was over 17,000,000 web sites using that search term. Perhaps I’ll feel lucky and try for that one next.

I keep narrowing down my list until I have five of the best keywords to use for my web site. I take those 5 keywords and type them into the top 3 search engines and list the top 10 sites that show up with each keyword. So you will have a list of 50 sites per each search engine you used. To get a good general ranking in all of the search engines, I combine the 3 lists of 50 sites into one big list of 150 web sites for comparison. Alphabetize the list. Did you notice something? Some sites are listed three or more times! Toss out the sites that only show up once and this will narrow down your list of 150 considerably. Take the top five web sites that show up with the keyword you want and list them in another page. It is now time to pick apart there sites and discover why they are there!

Research the five sites using your keyword and compare them to each other. You have to research the site’s page that landed on the search engine for these factors:

Is the keyword in the